Not getting notified of new pictures? Don't worry - to get back in the game just follow these troubleshooting tips to ensure your Moultrie app is up-to-date and to correct any potential issues related to your phone's settings.
**PLEASE PERFORM THE FOLLOWING TROUBLESHOOTING STEPS IN ORDER ONCE YOU'VE VERIFIED YOUR NOTIFICATIONS ARE PROPERLY SET IN THE MOULTRIE MOBILE APP.**
1. Ensure your phone is set to receive notifications from the Moultrie App.
For more information on setting up your notifications, click HERE.
2. Update your Moultire Mobile App.
Tap the Profile icon on the top left of your app, then select About to check your current Moultrie app version. You can also check the Google Play Store or App Store on your phone by searching 'Moultrie'. If an app update is available, you will be prompted to install the update. Click HERE for more information about updating your app.
3. Ensure your cell phone's software is up to date.
Click your phone model below for information on it's most recent software version and how to update it. If your phone is up to date, continue to step 4.
4. Sign out of the Moultrie app.
Tap the Profile icon on the top left of your app, then tap Sign Out in the top right.
5. Clear your phone's browsing data.
This removes any browsing history that is stored on your phone from the previous app version that the app may still be accessing:
- For Android: Go to SETTINGS > STORAGE > OTHER APPS > MOULTRIE MOBILE > Clear Cache and Clear Storage.
- For Galaxy: Go to SETTINGS > APPS > MOULTRIE MOBILE > STORAGE > Clear Data, Clear Cache
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For iPhone: Go to SETTINGS > SAFARI > Clear History and Website Data
- If you have IOS 18 or above, select "Apps" then select "Safari"
6. Delete the Moultrie app.
Once browsing history has been cleared, delete the app. You will not lose any data from your account, that information is saved in the cloud.
7. Restart your cell phone.
Power your phone OFF, then back ON.
8. Install the Moultrie app.
Once reinstalled, sign in to your account via the app. If everything was done correctly, any issues you were experiencing should be resolved.
9. Check your phone's signal.
A poor signal can affect how your app functions. Always change your phone's connection point as a part of your troubleshooting. This means, if you are connected to wifi, disconnect and try again and vice-versa.
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