Not getting notified of new pictures? Don't worry - to get back in the game just follow these troubleshooting tips to ensure your Moultrie app is up-to-date.
PLEASE PERFORM THESE STEPS IN ORDER
1. UPDATE YOUR MOULTRIE MOBILE APP
Tap the PROFILE icon on the top left of your app, then select ABOUT. You can also check the Google Play Store or App Store on your phone. If an app update is available, you will be prompted to with a button to install the UPDATE.
2. ENSURE YOUR PHONE'S SOFTWARE IS UP TO DATE
Click your phone model below for information on it's most recent software version and how to update.
3. SIGN OUT OF THE APP
Tap the PROFILE icon on the top left of your app, then tap SIGN OUT in the top right.
4. CLEAR YOUR PHONE'S BROWSING DATA
This removes any browsing history that is stored on your phone from the previous app version that the app may still be accessing:
For Android: Go to SETTINGS > STORAGE > OTHER APPS > MOULTRIE > Clear Cache and Clear Storage.
For Galaxy: Go to SETTINGS > APPS > MOULTRIE MOBILE > STORAGE > Clear Data, Clear Cache
For iPhone: Go to SETTINGS > SAFARI > Clear History and Website Data
- If you have IOS 18 or above, select "Apps" then select "Safari"
5. DELETE THE APP
Once browsing history has been cleared, delete the app.
6. RESTART YOUR PHONE
Power off your phone for a minute and then power it back on.
7. INSTALL THE MOULTRIE MOBILE APP
Once reinstalled, sign in to your account. If everything was done correctly, any issues you were experiencing should be resolved.
8. CHECK YOUR PHONE'S SIGNAL
A poor signal can affect how your app functions.
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