Not sure if this is your device? This article is for the EDGE 4 SOLAR camera. Double-check this info or click here to visit our “Identify My Device” page before you continue.
Troubleshooting
Batteries getting low quickly? Rapid battery drain is usually caused by the battery pack itself, high-draw settings, or weak signal. Below are the troubleshooting steps to get you back to the best battery life.
Step 1: Insert fresh recommended batteries
Use a new set (no mixed or previously used cells). Energizer & Moultrie brands of batteries are recommended.
Step 2: Check coverage (signal strength)
If the signal is low or unstable, move the camera to an area with stronger coverage. Weak signal can cause connection retries that drain batteries.
Step 3: Apply the Battery-Saver Profile (exact settings)
- Mode: Photo (not Video)
- Upload Frequency: 24-hour
- On-Demand (if available): Disabled
- Detection Delay: 5 minutes or longer
- Sensitivity: Medium
Note: Setting changes may take effect after the camera’s next check-in.
Step 4: Monitor & report (24–48 hours)
Leave the camera in place and avoid other changes during the test window. Please send us:
- Start % (right after applying the profile)
- End % after 24 hours and again at 48 hours
- Any setting or location changes you made
Power Tip: Rechargeable Battery Compatibility
Not all rechargeable battery packs work the same way in trail cameras. Some third-party or off-brand rechargeable packs may not manage power in the same way as approved battery options. Because of this, they can sometimes:
- Provide inconsistent power while the camera is operating
- Report battery status inaccurately
- Cause unexpected restarts or missed check-ins
- Lead to upload or connection issues that look like camera problems but are power-related
What We Recommend:
- If you’re experiencing unexplained connection, upload, or stability issues, test the camera with a different power source.
- We recommend testing with one of the following: a Moultrie rechargeable battery pack, or a fresh set of Energizer/Moultrie alkaline or lithium AA batteries.
If you still see a rapid drop after the steps above, please chat with us or call us at 1-844-908-1219 while you’re with the camera so we can run live checks and move to the next step if needed.