Not sure if this is your device? This article is for the EDGE 4 PRO camera. Double-check this info or click here to visit our “Identify My Device” page before you continue.
Troubleshooting
Your Moultrie Cellular Camera takes impressive photos of wildlife in the great outdoors. Should you start seeing black night photos, or pink daytime photos, it’s time for an infrared (IR) filter reset. Please continue reading for examples and steps to get it corrected.
Step 1: Confirm you are using recommended batteries.
The first step to seeing clearer photos is to confirm you are using Moultrie-recommended (Moultrie or Energizer) batteries and that your camera has plenty of power.
Step 2: Perform an IR Filter reset.
- Take your camera into a completely dark room.
- Walk or wave in front of the camera so it takes a picture.
- Turn on the lights and trigger your camera to take another picture.
- Repeat this process 6 to 8 times in a row.
- Once complete, place the device back outside in natural light to monitor the issue.
Your IR filter is now reset, and better photos should be on the way.