Not sure if this is your device? This article is for the EDGE 4 PRO camera. Double-check this info or click here to visit our “Identify My Device” page before you continue.
Troubleshooting
Batteries getting low quickly? Rapid battery drain is usually caused by the batteries themselves, high-draw settings, or weak signal. Follow the steps below to get you back to the best battery life.
Step 1 Insert fresh recommended batteries
Install one of Moultrie's Rechargeable Battery Packs to save. Or insert a brand-new full set of 8-16 AA batteries. Do not mix old and new cells or different brands.
Recommended: Moultrie's Rechargeable Battery Packs to save
Use a new set (no mixed or previously used cells). Energizer & Moultrie brands of batteries are recommended.
Step 2 Check coverage (signal strength)
If the signal is low or unstable, move the camera to an area with stronger coverage. Weak signal can cause connection retries that drain batteries.
Step 3 Apply the Battery-Saver Profile (exact settings)
- Mode: Photo (not Video)
- Upload Frequency: 24-hour
- On-Demand (if available): Disabled
- Detection Delay: 5 minutes or longer
- Sensitivity: Medium
Note: Setting changes may take effect after the camera’s next check-in.
Step 4 Monitor & report (24–48 hours)
Leave the camera in place and avoid other changes during the test window. Please send us:
- Start % (right after applying the profile)
- End % after 24 hours and again at 48 hours
- Any setting or location changes you made
What to expect / next steps
- If battery life stabilizes with these steps, you can keep the Battery-Saver Profile or adjust gradually for your needs.
- If you still see a rapid drop after the steps above, please chat with us or call us at 1-844-908-1219 while you’re with the camera so we can run live checks and move to the next step if needed.