Not sure if this is your device? This article is for the EDGE 4 PRO camera. Double-check this info or click here to visit our “Identify My Device” page before you continue.
Troubleshooting
If your camera will not power on, follow the steps below to resolve.
Step 1 — Check Batteries
Install one of Moultrie's Rechargeable Battery Packs to save. Or insert a brand-new full set of 8-16 AA batteries. Do not mix old and new cells or different brands.
Recommended: Moultrie's Rechargeable Battery Packs to save.
- Insert a fresh, brand-new set of batteries. Never use partially-used or mixed sets.
- Energizer & Moultrie brands are recommended. Lithium batteries perform best in cold weather.
Step 2 — Inspect the Battery Tray
- Remove the battery tray and inspect the contact points for corrosion, damage, or debris.
- Clean contacts with a dry cloth if needed.
- Re-insert the tray firmly and power ON.
If It Still Won’t Power On
Please send in images of the following:
- All sides of the camera, including the top and bottom of the battery tray (contact points must be clearly visible).
Please record a short video and include the following:
- Inserting the NEW recommended batteries used during troubleshooting.
- The full power-on sequence (any lights/indicators that appear).
Reach out to us with the details above or call us at 1-844-908-1219, and our team will follow up with next steps.