Not sure if this is your device? This article is for the EDGE 4 PRO camera. Double-check this info or click here to visit our “Identify My Device” page before you continue.
Getting a "Device Already in Use" error during activation means this camera is still registered to another Moultrie account. Our support team can clear this for you; here's what to have ready.
Contact Us
Start a chat at the bottom of any support page or call 1-844-908-1219. Have the following available:
- Serial Number — printed on the camera label.
- Modem ID Number — on the camera label or visible in the app during setup.
- Proof of purchase — receipt or order confirmation.
Why Does This Happen?
- The camera was returned to a store without being removed from the previous owner's account.
- It was received as a gift or second-hand purchase and wasn't deactivated beforehand.
Still need help? Chat with us at support.moultriemobile.com or call 1-844-908-1219.