Not sure if this is your device? This article is for EDGE 4 cameras. Double-check this info or click here to visit our "Identify My Device" page before you continue.
Getting a "Device Already in Use" error during activation means this camera is still registered to another Moultrie account. Our support team can clear this for you here's what to have ready.
Contact Us
Start a chat at the bottom of any support page or call 1-844-908-1219. Have the following available:
- Serial Number — printed on the camera label.
- Modem ID Number — on the camera label or visible in the app during setup.
- Proof of purchase — receipt or order confirmation.
Why Does This Happen?
- The camera was returned to a store without being removed from the previous owner's account.
- It was received as a gift or second-hand purchase and wasn't deactivated beforehand.
Still need help? Chat with us at support.moultriemobile.com or call 1-844-908-1219.