Not sure if this is your device? This article is for the EDGE 4 cameras. Double-check this info or click here to visit our "Identify My Device" page before you continue.
Note: This article is for cameras that haven't checked in at all within the last 25+ hours. If your camera IS connecting but you're not getting photos, see the "Connecting but Not Receiving Pictures" article instead. To check last connection: open the app → Devices → select your camera → view the last connection date.
1. Confirm Your Plan Is Active
- Open the app → Devices → select your camera.
- If it shows Inactive, activate your plan, then tap Connect. Try up to two times.
2. Check Battery Level
- Tap the camera in the app → Details → view battery %.
- Never connected: Insert a brand-new set of 8 batteries, then tap Connect.
- Battery was Low at last connection: Replace batteries now.
- Battery was Good but offline a while: Replace with a fresh set anyway before continuing.
3. Quick Battery Tray Reset
- Power Off.
- Remove the battery tray.
- Hold power to On for 5 seconds, then Off.
- Re-insert the tray and power On.
- Tap Connect. Connected? You're done.
4. Watch the Status Light (up to 20 minutes)
After tapping Connect, observe the light and match it below:
- Alternating yellow/red (~3 sec) → SIM issue. Stop here and contact us.
- Yellow "Connecting" pulsing for 10+ minutes without connecting → Abnormal. Stop here and contact us.
- Not Connected — fast flash (4×/sec) → Move the camera 3–10 feet and try again. Repeat 3 times in different spots. Still failing? Go to step 5.
- Not Connected — solid red → Same as above — move and retry 3 times.
5. Factory Reset (skip if first-ever setup)
Important: This erases photos stored on the camera. Photos already in the app are unaffected. Only do this if the camera has successfully connected before.
- Power Off.
- Hold Connect while turning power On.
- Keep holding until you see lights flash together ~4 seconds, then 3 rapid blinks.
- Release, wait for the camera to finish, then tap Connect in the app.
Still Not Connecting — Tell Us What You Saw
Contact support with the following:
- Which status light behavior you observed (from step 4 above).
- Number of Connect attempts made and whether you moved the camera between tries.
- Camera name / Modem ID (from the app or label on camera).
- GPS location (Maps → Tools → Add a Pin → copy Location).
- Approximate time(s) you attempted to connect.
Still need help? Chat with us at support.moultriemobile.com or call 1-844-908-1219.