Not sure if this is your device? This article is for the EDGE 4 cameras (Edge 4 NW & Edge 4 First Lite). Double-check this info or click here to visit our "Identify My Device" page before you continue.
Camera won't turn on? Work through the steps below in order — most no-power issues are battery-related and resolve quickly.
Step 1 Use Fresh Batteries
Install one of Moultrie's Rechargeable Battery Packs to save. Or insert a brand-new full set of 8-16 AA batteries. Do not mix old and new cells or different brands.
Recommended: Moultrie's Rechargeable Battery Packs to save. Moultrie or Energizer Alkaline or Lithium AA. Make sure all 8 are on the same side of the tray
Step 2: Inspect the Battery Tray
Remove the tray and check the metal contact points (top and bottom of the tray). Look for:
- Corrosion- whitish or greenish residue. Clean with a dry cloth or pencil eraser.
- Physical damage- bent or broken contacts.
- Debris- dirt or moisture in the tray compartment.
Step 3 Power Reset
- Turn the camera off.
- Remove the battery tray.
- Hold the power switch to On for 5 seconds, then back to Off.
- Re-insert the tray with fresh batteries and power On.
If It Still Won't Power On Contact Us
Before reaching out, please gather:
- Photos of all sides of the camera, including the top and bottom of the battery tray (contact points clearly visible).
- A short video showing: inserting a fresh set of batteries, then the full power-on attempt (including any lights or no lights).
- Your physical shipping address.
Still need help? Chat with us at support.moultriemobile.com or call 1-844-908-1219.