Search

Website Returns Policy

Not sure if this is your device? This article is for all Moultrie products. 
Double-check this info or click here to visit our "Identify My Device" page before you continue.

 

Important Notes: We currently do not ship outside of the United States.

 

RETURNS POLICY

Please see below for more information about Moultrie's Warranty & Return policies.

 

WARRANTY & RETURN INFORMATION

If you purchased your item directly through Moultrie, you have 30 days from the date of purchase to return the item for a refund. For more details about Moultrie’s return policies, please review the information below.

 

Return for Refund (Moultrie direct orders only):

  • Only products purchased from Moultrie directly within a 30-day window can be returned for a refund.
  • The return authorization must be completed by the Moultrie Team.
  • Please contact us at 844-908-1219 during business hours to begin this process.
  • The Moultrie Team is available 7 days a week, between 7 AM – 6 PM CT.
  • A return number and shipping instructions will be supplied to you by our Support Team.
  • A restocking fee may be charged with any return to Moultrie.
  • The purchaser is responsible for the cost of shipping goods back to Moultrie.
  • Moultrie does not refund original shipping and handling charges on returned items.
  • Moultrie does not accept returns for refund from 3rd party retailers. Those must be returned to where they were purchased and are subject to their return for refund policies.

Please be advised:

  • Remove all accessories (i.e., SD cards, batteries, solar panels, etc.) before returning for a refund. Any accessories received by Moultrie cannot be returned.
  • It is recommended that you ship your package in a traceable manner. If we do not have a record of receiving your product, you will be asked to provide tracking details. Moultrie will not be responsible for any products that we do not have a record of receiving.
  • International customers may be subject to duties, fees, and taxes assessed to any returns – whether in or out of warranty – as imposed by their home country. Moultrie has no control over these charges and must comply with the laws of the countries we serve. We appreciate your understanding in this matter.
  • Moultrie warranty does not cover items that have been abused or previously repaired by someone other than Moultrie.

Was this article helpful?

19 out of 69 found this helpful