Not sure if this is your device? This article is for the billing portion of our Moultrie app & website. 
Double-check this info or click here to visit our "Identify My Device" page before you continue.

Important Notes: These plan actions are available in our app & website.

Plan Actions

With Moultrie managing your plan has never been easier.  Whether you want to upgrade your plan, reactivate an existing device, or cancel your service for the off-season, please see below for more information on how to manage your plan(s) effectively.

Activating a Device

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Select “Manage Subscriptions”.
3. Select "Activate Device".
4. Follow through the activation flow. 

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
   1. 
2. From the options, select "Manage Subscriptions".
   1. 
3. Select "Activate Device" and follow through the prompts.

Changing a Plan

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Go to the Manage Subscriptions page.
3. Go to the Device Subscriptions page.
4. Select the device you want to change.
5. Land on the plan info page and click “Manage plan”
6. Land on the Manage plan page and click “Change Plan” and choose a new plan (upgrade or downgrade).
7. Complete the change plan flow.

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
   1. 
2. From the options, select "Manage Subscriptions".
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3. Select the device you wish to change the plan on, then select "Manage Plan," then follow through the prompts to change the plan.

Cancelling a Plan

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Go to the Manage Subscriptions page.
3. Go to the Device Subscriptions page.
4. Select the device you want to change.
5. Land on the plan info page and click “Manage plan”
6. Land on the Manage plan page and click “Cancel Plan”.
7. Complete the cancel plan flow.

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
   1. 
2. From the options, select "Manage Subscriptions".
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3. Select the device you wish to change the plan on, then select "Manage Plan," then follow through the prompts to cancel the plan.

Undo a Cancelled Plan

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Go to the Manage Subscriptions page.
3. Go to the Device Subscriptions page.
4. Select the device you want to undo the cancellation for.
5. Next hit UNDO on the pending cancellation banner.

From the Website:

1. Hover over the side panel on the left and select your Devices option at the top.
   1. Select the device you wish to undo the cancellation on, then select "UNDO"
   2. Then continue the process of undoing the cancellation request>

Reactivating a Device

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Go to the Manage Subscriptions page and select "Cancelled Device Subscriptions" .
3. Select the device you want to reactivate.
4. Complete the reactivation plan flow.

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
   1. 
2. From the options, select "Cancelled Subscriptions".
3. Select the desired device, then select to reactivate it and follow through the prompts.

Pro Tip: Canceling your plan does not prevent the camera from capturing images. To ensure that previously stored images are not uploaded when you reactivate your plan, we recommend powering off the device after cancellation.