Receiving gray or distorted pictures? If so, it is being caused by your SD Card and/or batteries. When receiving gray pictures, your card is either incompatible or has become corrupt and will need to be changed out. When receiving distorted pictures, your batteries are getting low. See below for recommended SD Cards and SD Card re-formatting steps.
Gray pictures caused by corrupt SD Card, distorted picture caused by low batteries:
Steps To Resolve Issue:
- Format your SD Card in your camera by erasing/deleting the pictures. Reference your camera's instructions manual for that process.
- If you continue getting Distorted or Gray pictures after 24 hours, use a new SD Card.
Moultrie Mobile Recommended SD Cards
- High-speed cards
- Micro/mini cards
- SDXC cards
- Ultra capacity
- 32GB or larger SD card
Still Need More Information? We’re Here to Help! Use the link below to Contact Us.