Not sure if this is your device? This article is for the billing portion of our Moultrie app & website. 
Double-check this info or click here to visit our "Identify My Device" page before you continue.

Important Notes: These plan actions are available in our app & website.

Plan Actions

With Moultrie managing your plan has never been easier.  Whether you want to upgrade your plan, reactivate an existing camera, or cancel your service for the off-season, please see below for more information on how to manage your plan(s) effectively.

Activating a Device

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Select “Manage Subscriptions”.
3. Select "Activate Device".
4. Follow through the activation flow. 

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
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2. From the options, select "Manage Subscriptions".
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3. Select "Activate Device" and follow through the prompts.

Activating More Than One Camera at Once

Bought a two-pack? Hanging six cameras before the opener? Scan them all in one session, pick one plan, and pay once. Here's how it works.

B. Add the rest of your cameras Tap Scan another camera and scan the next one. Repeat for as many as you're activating. The count at the bottom of the screen tracks how many cameras are ready to go. You can also pull in cameras you cancelled in the off-season. Tap View canceled devices, then Add next to any camera you want back in the field. New cameras and reactivations can ride in the same batch. Scanned one you didn't mean to? Tap the X next to it to drop it from the list. Do this before you move on, because the list locks once you tap Choose a plan.

Several cameras staged in one batch, including a reactivated camera.

C. Pick one plan for all of them Choose a plan and it covers every camera in the batch. You'll see the price per camera and the total for the group, and you can switch between annual and monthly billing to compare. Want different plans on different cameras? Activate those cameras in separate sessions instead.

Plan pricing shown for the whole batch. Prices shown are examples.

D. Review and pay once Your summary lists every camera and its plan, plus Hunt Planning if you added it. One total, one charge.

One checkout for the whole batch. Amounts shown are examples.

E. Confirm and finish setup After payment you'll see every camera that activated, along with the total charged. One receipt covers the whole batch and lists each device. From here, head to Steps 3 and 4 below and set up each camera in the field. Your cameras will show as pending in the app until each one checks in for the first time.

Confirmation listing each activated camera.

What to Know Before You Batch

• One plan per batch. Every camera you scan in a session gets the same plan. Need a different plan on one camera? Activate it separately.
• No extra discount for scanning together. Each camera is billed at the selected plan pricing. If you're running four or more cameras, Pro Series pricing is where the multi-camera savings come in.
• Hunt Planning is account-level. You're asked once per batch, no matter how many cameras you're activating.
• Each camera stands on its own after activation. Cancel, downgrade, or reactivate one camera without touching the others. There's no group to manage and no bulk cancellation.

Viewing Your Plan Allotment & Purchasing Additional Image/Video Uploads

Please note that this is where you purchase additional images or videos for your Cellular Camera to upload, NOT for our image import feature. For that information, click here.

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Select "Manage Subscriptions"
3. Go to the Device Subscriptions page.
4. Select the device you want to view your plan allotment on
5. View your data allotment
   1. If you wish to purchase more images or videos, select the button next to the appropriate selection then follow through the prompts. 

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
   1. 
2. From the options, select "Manage Subscriptions".
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3. Select the device you wish to view the plan allotment details for and/or how to purchase additional ones. 
   1. To view your plan allotment, check the "Pictures Used" and "Videos Used".
4. After that, select to purchase more images/videos if needed.

Changing a Plan

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Go to the Manage Subscriptions page.
3. Go to the Device Subscriptions page.
4. Select the device you want to change.
5. Land on the plan info page and click “Manage plan”
6. Land on the Manage plan page and click “Change Plan” and choose a new plan (upgrade or downgrade).
7. Complete the change plan flow.

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
   1. 
2. From the options, select "Manage Subscriptions".
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3. Select the device you wish to change the plan on, then select "Manage Plan," then follow through the prompts to change the plan.

Cancelling a Plan

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Go to the Manage Subscriptions page.
3. Go to the Device Subscriptions page.
4. Select the device you want to change.
5. Land on the plan info page and click “Manage plan”
6. Land on the Manage plan page and click “Cancel Plan”.
7. Complete the cancel plan flow.

Pro Tip: Cameras activated together are independent subscriptions afterwards. There is no bulk cancellation; cancel one camera at a time, and the others are unaffected. 

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
   1. 
2. From the options, select "Manage Subscriptions".
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3. Select the device you wish to change the plan on, then select "Manage Plan," then follow through the prompts to cancel the plan.

Undo a Cancelled Plan

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Go to the Manage Subscriptions page.
3. Go to the Device Subscriptions page.
4. Select the device you want to undo the cancellation for.
5. Next hit UNDO on the pending cancellation banner.

From the Website:

1. Hover over the side panel on the left and select your Devices option at the top.
   1. Select the device you wish to undo the cancellation on, then select "UNDO"
   2. Then continue the process of undoing the cancellation request>

Reactivating a Device

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Go to the Manage Subscriptions page and select "Cancelled Device Subscriptions" .
3. Select the device you want to reactivate.
4. Complete the reactivation plan flow.

From the Website:

1. Hover over the side panel on the left and select your profile icon (your Initials).
   1. 
2. From the options, select "Cancelled Subscriptions".
3. Select the desired device then select to reactivate it and follow through the prompts.

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