Why is it I have an account that I have signed up with on my phone that I can see camera images on and yet neither Moultrie page has my account? I want to modify my plan and can on the app. When I login I don't even see my camera. If I don't get a support call, I'm disputing the charge.
Hello Lao,
You can view your account in 2 ways... either via the app, or at moultriemobile.com. If you want to view your account from the website, you will need to SIGN IN, then hover over APP, then click WEB APP. This will take you to your gallery and account. If you have any other questions, please reach out to our team via chat or by phone and we'll be happy to help.
Thanks,
Moultrie Team
Thank you. It took a while to find the page you were showing. I was on a page with this URL: https://support.moultriemobile.com/hc*. I had to click on Moultrie MOBILE in the top left corner. I thought this was just a branding image and not a link. The website is confusing to navigate. It seems there are two web servers. Thanks again.
Please sign in to leave a comment.
The Moultrie Team is available 7 days a week, from 7am - 6pm CST.
Please be advised: For your account security, we must verify your identity via a text message code in order to investigate issues related to your specific account or device troubleshooting. This requires you to have a valid cell phone number on your account. The Moultrie Team is always happy to provide you with general information at any time, but in order for us to gain access to your account for security reasons you must be able to verify your account via text.
Comments
2 comments