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  • Official comment
    Moultrie Mobile Team

    Hello Curtis,

    If you are unable to activate your camera one of 2 things is happening:

    1.  The camera is active on a another account

    2.  You are manually entering the serial number and modem ID incorrectly

    If your camera is active on another account, it will need to be fully removed from the original account before it can be activated on a new account. Please give our team a call and we'll be happy to assist you.

    Thanks,

    Moultrie Team

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