We hope you are enjoying your EDGE cellular camera and capturing some epic photos and videos that are helping you strategically plan your time in the field! Your EDGE camera will work on multiple nationwide networks, meaning it will automatically connect to the available network with the strongest signal. Below are some common questions and answers to help you better understand Signal Strength and Auto-Connect Technology.
Why does the camera’s signal level change when the camera has not moved?
EDGE cameras work on multiple nationwide networks. If the signal is inconsistent, or drops to an unacceptable level, the device will automatically connect to another network tower with the strongest signal.
If I have low signal, does this mean I am missing out on potential activity?
No. EDGE will continue to capture and upload photos and videos, even when connectivity is low. Having low signal does not mean you’re missing pictures and videos. Your EDGE can upload photos with only a single bar of signal, so even when it’s mounted in a low-signal area, you can count on receiving your photos and videos to view them in the Moultrie Mobile app.
What happens to my pictures if the camera loses connection, or the batteries died before they could upload?
If your camera is powered on, and completely loses connection, it will still continue to capture photos and videos. Any photos or videos will upload at the next connection.
If your batteries die before photos and videos could be uploaded, they will also be uploaded at the next connection, once you change the batteries (or battery source) and it powers back on.
What’s the lowest signal reading that will allow the camera to still upload pictures?
Our cameras can connect and upload with as little as one bar of signal. If you are seeing any level, including Poor/Low signal, your EDGE is still connecting and uploading pictures and/or videos.
How does low signal impact the camera’s battery life?
Your cellular camera uses power to not only transmit, but to stay connected with a cellular signal. When a camera’s batteries are low, it has less power to stay connected. If the signal was weak to start with, then low batteries can make connections more troublesome.
A camera will often stay powered on longer in low signal conditions in order to successfully complete a connection/upload. In this case, it’s possible that your data could be re-transmitted if it failed to upload on the first attempt, creating more battery usage. Additionally, more energy is needed for an antenna to radiate longer distances in weaker signal areas if a tower is further away, or an obstacle is obstructing transmission or reception.
When setting up your camera, follow these tips to make sure your camera can successfully connect:
- Activate your camera at home after adding it to your account. Make sure that your camera connects and send some test photos. Then turn the camera off and mount it on your next trip to the field.
- Before mounting the camera to a tree or post, power it on and press CONNECT a few times to send test pictures. Check your app for the pictures by pulling down from the top of the Gallery page to refresh it.
- As you receive your test photos, check the signal strength in the app. If it’s not connecting, or shows NONE for signal, you’ll likely need to move the camera to a different location for it to upload photos and videos.
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