The SD Card is the most critical part of your camera. Pictures are not only stored on the card, the camera utilizes the card to communicate with the server. It communicates with Moultrie Mobile every day when your camera is turned on and has sufficient battery life and signal. If it has been more than 24 hours since your camera connected to the server it will need to be restarted, and your SD Card will need to be re-formatted.
It is important to use a Moultrie Mobile recommended SD card for an optimal experience.
Moultrie Mobile Recommended SD Cards
- 4GB SDHC
- 8GB SDHC
- 16GB SDHC
- 32GB SDHC
- High-speed cards
- Micro/mini cards
- SDXC cards
- Ultra capacity
- Larger than 32GB
How To Format Your SD Card In Your Camera
After successfully formatting your new and/or recommended SD card, your camera should connect and transmit photos.
Please be advised that formatting your SD Card will erase any pictures on the card that your camera may have taken since the last upload. If your camera is checking in but not uploading pictures, then you will need to change SD Cards. Then, take the old one home with you in order to view anything from it you may have missed since the last upload. Please follow the steps below to format your SD Card from the camera itself:
- Turn your camera ON.
- Press and hold the FORMAT SD CARD button until the SD Card light blinks yellow, then release.
- The SD Card light turns solid green once formatted successfully.
- If the SD Card light turns solid red, repeat the process or try a different SD Card.
- If successful the connection sequence will begin with all four lights coming on.
- Allow roughly 60 seconds for the connection sequence to complete.
- Once fully connected, all four lights will turn green briefly and then cycle off.
- Your camera is now ready to take a photo.
- Each time a picture is taken, the battery light quickly flashes green and the cycle begins again.
How To Format Your SD Card From The App
Please note, if your camera hasn't connected in more than 24 hours you will need to be with the camera in order to perform the steps above. If your camera IS checking in, then please follow the steps below to format (erase) your SD Card from the App:
From The App
Go to your camera settings and toggle the Format SD Card switch to green. The next time your camera connects it will receive the instructions and format your SD Card. When completed it will toggle itself off.
Still Need More Information? We’re Here to Help! Use the link below to Contact Us.