EXO: Quick Start Guide

Congratulations!  Now that you have your new EXO camera, continue reading to learn what you will need to get started, or watch our short video below!

Watch Our Video

1.  Coverage

You should mount your camera in an area with good Verizon cellular coverage, but don’t worry – it doesn’t matter who your personal cellphone provider is.  To check Verizon coverage in your area, click here.

Please be aware that some roaming agreements allow carriers to use towers they don’t own to provide coverage in rural areas. In these cases, connected devices – like cellular trail cameras – are not covered. This is why your phone may have a good signal in some rural areas, but your cellular camera may not.

2.  Signal

While having good coverage is important, you’ve got to have a strong signal, too. Keep your camera clear of dense shrubs and trees, low-lying areas, and other natural obstructions that can block a signal to your modem.

Pro Tips:

• Move your camera to an area with better cell coverage to improve performance. This can be from just a few feet to another location entirely.
• After each connection from a different spot, check your app for the updated signal readings to find the best location.
• Check antenna for damage or proper attachment.
• If your signal is weak (yellow or red LED light), please relocate the camera to a place with stronger signal.

3.  SD Card

Be sure to always use a recommended SD card for your camera.

Pro Tips:

• Make sure that you are using a new 4GB-32GB class 10 SD Card.
• Do not use SDXC cards, Micro/Mini cards, Ultra Capacity or High-Speed cards.
• SD cards can cause errors when they are old, corrupted, full of images, previously used by other cameras, too large, or specialized high-speed cards.
• Do not use SD Cards between devices without fully formatting in your computer or laptop first to restore it first. Formatting the SD Card fully in your laptop or computer will typically correct SD Card errors.
• Having a dedicated SD Card per camera is recommended

4.  Activate Camera & Select a Plan

Log in to your Moultrie Mobile account through the App or Website.  Select the Account Icon, then select Activate Device and follow the on-screen instructions to choose your plan and begin receiving photos.

5.  Install Batteries, SD Card and Antenna

Once your camera is activated, install the recommended batteries and SD card and then attach the antenna firmly. For more information on recommended batteries click here.  For more information on recommended SD cards click here.

6.  Power Camera On

Press the ON button for 3 seconds then release. The LED lights will illuminate.  There will be a 10 second delay to allow time to format the SD Card (see next step).  Then, your camera will connect to Moultrie Mobile and the LED lights will indicate the camera's status. Once the light cycle is complete, the camera will indicate the it's current status.  If you see any yellow or red lights, use the chart below to identify the status.

7.  Format SD Card

This will permanently erase all pictures on the SD Card. During the 10 second delay after powering your camera on, press and hold the Format SD card button until the SD card LED light blinks yellow, then release.  The SD Card light will turn green once the process is complete.

8.  Capture A Test Picture

Press and hold the Connect/Status button for at least 5 seconds  The Status LED light will remain lit while the picture is being transmitted.  Refresh your app or website to ensure your picture was uploaded.

Still Need More Information?  We’re Here to Help!  Use the link below to Contact Us.