If you attempted to activate your device and got the error "Device Already In Use", you will need to contact our support team so we can get this resolved for you. To do this, start a message at the bottom of the page or give our team a call at 1-844-908-1219.
What We Will Need:
The device's Serial Number, Modem ID Number and a copy of the receipt for your device.
What Might Have Happened:
- Someone purchased it and took back to the store before removing it from their account.
- Camera was obtained from a friend or family member and it wasn't removed from their account.
Still need help? Our team is here to help! Reach out by chat or phone utilizing the links below - Please note that we may go through these steps with you again to ensure nothing was missed and provide the best possible support.