For more information regarding the available plans for your Feed Hub subscription, please visit https://www.moultriemobile.com/plans/ or continue reading from some frequently asked questions.
FREQUENTLY ASKED QUESTIONS
Q: What plans are available for Feed Hub?
A: You can purchase a monthly plan for adding flexibility at $6.99 per month, or select the annual plan for some savings at $49.99 per year.
Q: Do you offer price breaks if I have multiple Feed Hub devices?
A: No, each Feed Hub device will require it's own plan.
Q: If I purchase an annual plan but don't use it for the whole year, can I get a refund on the unused portion?
A: No, we do not issue partial refunds on annual plans. If you would like flexibility with your plan, we recommend the monthly plan.
Q: What happens if I cancel my plan?
A: Your Feed Hub will continue to operate based on it's most recent feed times and you will have access to it remotely until the end of your plan, whether monthly or annually. Once your plan ends, your feeder will continue to run on those settings, but you will not see updated feed levels or battery levels, and you cannot change feed times or request feed on demand without an active subscription.
Q: Can I change my plan from monthly to annual?
A: Yes, you can upgrade from a monthly plan to annual plan at any time. The pro-rated charge will be processed and your plan will be upgraded immediately. Go to Devices > Feed Hub > Plan Info > Change Plan.
Q: Can I change my plan from annual to monthly?
A: Yes, however, changing from your annual plan to a monthly plan will only take effect AFTER your annual plan has completed it's term. We do not issue partial refunds on annual plans.
Q: What if I no longer wish to use Feed Hub and want to go back to my original timer?
A: You will need to remove the Feed Hub timer and Feed Level Detector, then reinstall your kit's factory installed timer.
Q: I cancelled my plan, reinstalled my factory timer and now it's not working. Will you refund me/send me a new kit?
A: No, Moultrie will not replace feeder kits that have been cut, repurposed or damaged. Please see our warranty policy for more information.
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