Your EDGE PRO camera has some new and exciting features! Continue reading for more information about these features and some frequently asked questions.
UNDERSTANDING BUILT-IN MEMORY
EDGE PRO has built-in memory, similar to the EDGE camera. For EDGE PRO, the memory, or storage capacity for photos and videos, is built into the camera. This is different than removable memory, like an SD card, where you can remove the memory from the camera. Built-in memory is more reliable than removable memory, since SD cards can vary in brand, quality, age, and size. Also, SD cards can be inserted incorrectly. Built-in memory is built into the interior of the camera, so it’s less exposed to the elements.
- How many images or videos will the built-in memory hold?
This depends on the camera settings, like photo resolution and photo/video mode. The camera has 8GB of storage and will automatically clear the oldest items in it's memory when it’s approaching full to make room for the newest photos or videos. This feature is referred to as Managed Memory, and removes the need to clear/format the camera's memory. However, a Clear Memory option is available for you in the app settings for your EDGE series cameras.
- I liked retrieving images from an SD card. Why did you change this for EDGE and EDGE PRO?
Built-in memory is more reliable, so it provides a better experience for our users. Since SD card quality and size vary so much, some users had a poor experience when using their camera, because of faulty SD cards. Many users had to regularly reformat the memory or buy a new SD card, and visit the camera to fix the problem themselves. Additionally, it eliminates the time and cost of purchasing a required SD card to use with your camera. The EDGE series cameras are ready to go once you install batteries.
The EDGE PRO camera works on all 4 major U.S. cellular networks using our Auto-Connect technology. When the camera is turned on, it will look for the network that has the strongest signal and select that network. EDGE PRO will work in more places than a single-carrier camera, and will automatically seek out the strongest network if you move it to a new area.
- Can I see what network my camera is connected to?
You will not be able to tell what network the camera is connected to. The network may change if the camera detects a stronger signal and switches to it. All of this will be seamless and automatic.
- Why does the camera’s signal level change when the camera has not moved?
EDGE series cameras work on multiple nationwide networks. If the signal is inconsistent or drops to an unacceptable level, the camera will automatically connect to another network with the strongest signal.
- If I have low signal, does this mean I am missing out on potential activity?
No. EDGE series cameras will continue to capture and upload photos and videos, even when connectivity is low. Having a low signal does not mean you’re missing pictures and videos. Your EDGE PRO can upload photos with only a single bar of signal, so even when it’s mounted in a low-signal area, you can count on receiving your photos and videos to view them in the Moultrie Mobile app.
- What happens to my pictures if the camera loses connection, or the batteries died before they could upload?
If your camera is powered on, and completely loses connection, it will still continue to capture photos and videos. Any photos or videos will upload at the next connection. If your batteries die before photos and videos could be uploaded, they will be uploaded at the next connection, once you change the batteries (or battery source) and it powers back on.
- What’s the lowest signal reading that will allow the camera to still upload pictures?
Our cameras can connect and upload with as little as one bar of signal. If you are seeing any level, including Poor/Low signal, your EDGE PRO is still capable of connecting and uploading pictures and/or videos.
- How does low signal impact the camera’s battery life?
Your cellular camera uses power to not only transmit, but to stay connected with a cellular signal. When a camera’s batteries are low, it has less power to stay connected. If the signal was weak to start with, then low batteries can make connections more troublesome. A camera will often stay powered on longer in low signal conditions in order to successfully complete a connection/upload. In this case, it’s possible that your data could be re-transmitted if it failed to upload on the first attempt, creating more battery usage. Additionally, more energy is needed for an antenna to radiate longer distances in weaker signal areas if a tower is further away, or an obstacle is obstructing transmission or reception. When setting up your camera, follow these tips to make sure your camera can successfully connect:
- Activate your camera at home after adding it to your account. Make sure that your camera connects and sends some test photos. Then turn the camera off and mount it on your next trip to the field.
- Before mounting the camera to a tree or post, power it on and press CONNECT a few times to send test pictures. Check your app for the pictures by pulling down from the top of the Gallery page to refresh it.
- As you receive your test photos, check the signal strength in the app. If it’s not connecting, or shows NONE for signal, you’ll need to move the camera to a different location for it to upload photos and videos.
- Check the signal after each connection from a different location to ensure you are in the best signal area.
UNDERSTANDING DAILY TEST IMAGE
Tired of wondering if your EDGE series camera is connected? With Moultrie Mobile's Daily Test Image feature you can rest assured your EDGE PRO is connecting and transmitting photos. Please see below for more information on this exciting feature.
- What is a Daily Test Image?
A feature that will force your EDGE PRO camera to take a daily photo, connect and upload it to your gallery regardless if the camera is triggered.
- Does the Daily Test Image count against my monthly image count?
Yes. When enabled the Daily Test Image will count against your subscription plan.
- Am I required to use the Daily Test Image feature?
No. This feature is an option in your camera's settings.
- Does it matter what trigger mode/capture mode my camera is in?
No. Your Daily Test Image will work independently of any capture or trigger modes. For example, if you have TIMELAPSE set, or are set to PHOTO+VIDEO, your camera will still send a Daily Test Image if enabled.
- If enabled, what time will the Daily Test Image be uploaded to my gallery?
Your EDGE PRO will capture the picture between 12pm and 1pm local time. If you are set to immediate upload, the test image will be uploaded almost immediately. If your camera is set to upload at an interval (every 3, 6, 12 or 24 hours), your camera will upload the test image on the next scheduled connection.
- How do I enable the Daily Test Image?
From your gallery page, tap DEVICES and then tap the EDGE series camera you'd like to receive the Daily Test Image from. From there, select SETTINGS and then scroll to the bottom of the page and toggle the Daily Test Image option ON.
UNDERSTANDING LIVE AIM
When mounting your camera in the field, you can use EDGE PRO’s new Live Aim feature to get the perfect setup. Live Aim is only available through the app and uses Bluetooth to pair your EDGE PRO with your smartphone. After pairing, you can see what your camera sees, making it easier to mount your camera in the best position.
- Do I have to use Live Aim?
No. Using Live Aim is completely optional. We recommend using Live Aim when you want to set up your camera in the field, instead of taking a series of test photos to get it just right.
- Can I use Live Aim from anywhere?
No. Live Aim is only available when you’re within 40 yards of the camera. Live Aim is helpful for mounting your camera but does not support live streaming or a remote view. The Bluetooth connection with your smartphone must be initiated at the camera by pressing the CONNECT button for 3 seconds.
- Can I use Live Aim while hunting, or in the stand near my camera?
We do not recommend using Live Aim for more than the time it takes to properly mount and aim your camera. Using Live Aim for prolonged periods will negatively impact battery life.
- Can I capture a test image while using Live Aim?
You cannot capture a test picture while using Live Aim, but you can trigger a test picture using the CONNECT button at any other time. To capture a test picture and receive it in your gallery, exit out of Live Aim (so that the camera and your phone disconnect from Bluetooth) and then press the CONNECT button to trigger a test picture and upload it to the gallery.
UNDERSTANDING SMART ZONES
The all-new Smart Zones feature allows you to selectively turn off areas within your EDGE PRO’s field-of-view that could falsely trigger the camera. For example, you can eliminate areas with limbs and other vegetation prone to blowing in the wind – or areas with regular background movement like a road. With your EDGE PRO and the Smart Zones feature, you can finally more accurately define your field-of-view eliminating unwanted photos.
- How do I enable Smart Zones?
Tap the DEVICES tab in your app, then select your EDGE PRO camera. Tap EDIT next to Smart Zones and follow the prompts to select the Smart Zones (boxes) you wish to 'hide' from the camera's sensor. Then, save those settings and you're all set. Your EDGE PRO will receive those new instructions once it connects again to receive them.
- Do I have to be at my camera to update Smart Zones?
No. You can adjust Smart Zones remotely using the Moultrie Mobile app.
- If I move my camera, will my Smart Zones automatically reset?
No. We recommend adjusting your smart zones every time you move your camera.
UNDERSTANDING SMART CAPTURE
EDGE PRO's new Smart Capture feature lets you control what kind of pictures and videos your camera will transmit. Simply select the animals (or vehicle) you want to see, and your EDGE PRO’s onboard A.I. will filter out the rest. If deer photos are what you want, deer photos are what you'll get!
- How is Smart Capture different than Smart Zones?
Smart Capture checks the contents of the photo before transmitting it to the app, and will only transmit if the picture or video contains your selections. Smart Zones control what areas in the field-of-view will trigger the camera. Both settings can be used at the same time or independently.
- How is Smart Capture different than Smart Tags?
Smart Capture checks the contents of the photo before transmitting it to the app, and will only transmit if the picture or video contains your selections. Smart Tags are applied to pictures or videos after they are transmitted, and you can use this to filter your Gallery.
- If I select all the available Smart Capture options, will my camera send me pictures of things that are not listed?
No. When Smart Capture is enabled, it will only send you pictures or videos that contain the items you selected. For example, if you select Bucks, Does and People, you will not receive photos of raccoons.
- Can I use Smart Zones and Smart Capture at the same time?
Yes. When you use both at the same time, the camera will only send pictures that contain your targeted species, and that were not triggered by disabled smart zones. The more selective you are with the combination of Smart Capture and Smart Zones, the fewer unwanted photos you will receive, and the better the battery life will be. If you think you are not getting enough photos, try adjusting your settings to be a little broader or switch back to “all activity” to see all camera triggers.
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