Modem: Quick Start Guide

Now that you have your MV2 or MA2 Modem and compatible trail camera, watch our brief video below on mounting your devices, and continue scrolling for step by step instructions on to get your camera/modem connected and begin receiving pictures.

1. Coverage

You should mount your camera in an area with good AT&T or Verizon cellular coverage, depending on which carrier your camera is associated with. Don’t worry – it doesn’t matter who your personal cellphone provider is. To check AT&T or Verizon coverage in your area, click here.

Please be aware that some roaming agreements allow carriers to use towers they don’t own to provide coverage in rural areas. In these cases, connected devices – like cellular trail cameras – are not covered. This is why your phone may have a good signal in some rural areas, but your cellular camera may not.

2. Signal

While having good coverage is important, you’ve got to have a strong signal, too. Keep your camera clear of dense shrubs and trees, low-lying areas, and other natural obstructions that can block a signal to your modem.

Pro Tips:

Move your camera to an area with better cell coverage to improve performance. This can be from just a few feet to another location entirely.
After each connection from a different spot, check your app for the updated signal readings to find the best location.
If your signal is weak (yellow or red LED light), please relocate the camera to a place with stronger signal.

3. SD Card

Be sure to always use a recommended SD card for your camera.

Pro Tips:

Make sure that you are using a new 4GB-16GB class 10 SD Card.
Do not use SDXC cards, Micro/Mini cards, Ultra Capacity or High-Speed cards.
SD cards can cause errors when they are old, corrupted, full of images, previously used by other cameras, too large, or specialized high-speed cards.
Do not use SD Cards between devices without fully formatting in your computer or laptop first to restore it first. Formatting the SD Card fully in your laptop or computer will typically correct SD Card errors.
Having a dedicated SD Card per camera is recommended.

4. Activate Camera & Select a Plan

Log in to your Moultrie Mobile account through the app. Tap the Profile Icon on the top left, then tap Activate Device and follow the on-screen instructions to choose your plan and activate your device.

5. Install Batteries & SD Card

Once your camera is activated, install the recommended batteries and SD card. For more information on recommended batteries click here. For more information on recommended SD cards click here.

6. Power Camera On

Switch camera ON, then the LED lights will illuminate (about 3 seconds). There will be a 15 second delay to allow time to format the SD Card (see next step). Then, your camera will connect to Moultrie Mobile and the LED lights will indicate the camera's status.

7. Format SD Card

This will permanently erase all pictures on the SD Card. During the 15 second delay after powering your camera on, press and hold the Format SD card button until the SD card LED light blinks yellow, then release. The SD Card light will turn green once the process is complete.

You should see the light sequence begin after the 15 second delay and/or when formatting the SD Card is complete. Once the light cycle is complete, the camera will indicate the it's current status. If you see any yellow or red lights, use the chart below to identify the status.

LIGHTS	GREEN LED	YELLOW LED	RED LED
Server	Connected	Connecting	No Connection
Signal	Good Signal	Weak Signal	No Signal (move cam)
SD Card	Good Card	Card Full/Locked	Bad Card/No Card
Battery	100%-50%	49%-21%	20%-0% (replace)

8. Force the Camera to Connect

Press and hold the Connect/Status button for at least 5 seconds The Status LED light will remain lit while the camera is connecting.

Watch Our Video

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