Not getting notified of new pictures? Don't worry - to get back in the game just follow these troubleshooting tips to ensure your Moultrie Mobile app is up-to-date.
Please Note: Notifications must be set up within the app. For more information on managing your notifications, click HERE. Once you've ensured your notifications are set up correctly, continue with the steps below to correct any issues preventing you from receiving them.
1. Ensure notifications are enabled on your phone.
2. Ensure your phone's software is up to date.
Click your phone model below for information on it's most recent software version and how to update.
3. Sign out of the app.
Tap the Profile icon on the top left of your app, then tap Sign Out in the top right.
4. Clear your phone's browsing data.
This removes any browsing history that is stored on your phone from the previous app version that the app may still be accessing:
For Android:
Go to SETTINGS > STORAGE > OTHER APPS > MOULTRIE MOBILE > Clear Cache and Clear Storage.
For Galaxy:
Got to SETTINGS > APPS > MOULTRIE MOBILE > STORAGE > Clear Data, Clear Cache
For iPhone:
Go to SETTINGS > SAFARI > Clear History and Website Data
5. Delete the app.
Once browsing history has been cleared, delete the app. This will not affect your account.
6. Restart your phone.
Power your phone off, then back on.
7. Intall the Moultrie Mobile App.
Search 'Moultrie Mobile' from your App Store or Google Play store and download the app. Once reinstalled, sign in to your account. If everything was done correctly you should now have the current app version and any issues you were experiencing should be resolved.
8. Check your phone's signal.
A poor phone signal can affect how your app functions. Sluggish activity, or difficulty loading photos in your gallery, can be the result of poor signal and/or signal interference in your location.
Pro Tips:
- Occasionally, your phone's connection point could be causing the issue. if you are connected to wi-fi, try accessing the app by turning the wi-fi OFF on your phone and attempt to access the app again, or vice versa.
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For any errors related to signing in, ensure cookies are ALLOWED or ENABLED on your phone's browser:
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- iPhone: go to SETTINGS > SAFARI > Block All Cookies. Make sure this option is off.
- Android: open the Chrome browser > tap the 3 dots in the top right > SETTINGS > SITE SETTINGS > Cookies. Make sure these are allowed.
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Still Need More Information? We’re Here to Help! Use the link below to Contact Us.