Not getting notified of new pictures? Don't worry - to get back in the game just follow these troubleshooting tips to ensure your Moultrie Mobile app is up-to-date.
1. ENSURE NOTIFICATIONS ARE ENABLED ON YOUR PHONE
2. ENSURE YOUR PHONE'S SOFTWARE IS UP TO DATE
Click your phone model below for information on it's most recent software version and how to update.
3. SIGN OUT OF THE APP
Tap the Profile icon on the top left of your app, then tap Sign Out in the top right.
4. CLEAR YOUR PHONE'S BROWSING DATA
This removes any browsing history that is stored on your phone from the previous app version that the app may still be accessing:
Go to SETTINGS > STORAGE > OTHER APPS > MOULTRIE MOBILE > Clear Cache and Clear Storage.
Got to SETTINGS > APPS > MOULTRIE MOBILE > STORAGE > Clear Data, Clear Cache
Go to SETTINGS > SAFARI > Clear History and Website Data
5. DELETE THE APP
Once browsing history has been cleared, delete the app. This will not affect your account.
6. RESTART YOUR PHONE
Power your phone off, then back on.
7. INSTALL THE MOULTRIE MOBILE APP
Search 'Moultrie Mobile' from your App Store or Google Play store and download the app. Once reinstalled, sign in to your account. If everything was done correctly you should now have the current app version and any issues you were experiencing should be resolved.
8. CHECK YOUR PHONE'S SIGNAL
A poor phone signal can affect how your app functions. Sluggish activity, or difficulty loading photos in your gallery, can be the result of poor signal and/or signal interference in your location.
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