If you received a notification of payment failure on your Moultrie account, below are several things you can check to resolve the declined payment.
1. Re-enter your information. Enter your credit card number, expiration date, billing address, and phone number. This will force the system to attempt to collect the payment again. Keep in mind, the billing address and phone number entered must match those associated with your credit card.
From the App:
- Access your account by opening the app and clicking the Account icon in the top left of your app. Then select “Manage Account” from the account menu. After that, select "Subscriptions" then "Credit Card Information" and retype or update the card information carefully, and then click “Save Card Information” at the bottom of the screen.
From the Website:
- Access your account by logging in to Moultrie.com and clicking the “My Account” button in the upper right-hand corner of the screen. Then select Credit Card Information from the account menu. Re-type the card information carefully, update if needed, and then click Save at the bottom of the screen.
2. Contact your bank. If your card and billing information is current, please check with your card issuer to learn why the charge was declined.
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