If you received a notification of payment failure on your Moultrie Mobile account, below are several things you can check to resolve the declined payment.
1. Double-check your information. Confirm your credit card number, expiration date, billing address, and phone number are entered correctly on your account. Keep in mind, the billing address and phone number entered must match those associated with your credit card.
- From the App:
- Access your account by opening the app and clicking the Account icon in the menu bar. Then select “Credit Card Information” from the account menu. Verify the card information carefully, update if needed, and then click “Save Card Information” at the bottom of the screen.
- From the Website:
- Access your account by logging in to moultriemobile.com and clicking the “My Account” button in the upper right-hand corner of the screen. Then select Credit Card Information from the account menu. Verify the card information carefully, update if needed, and then click Save at the bottom of the screen.
2. Contact your bank.
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- If your card and billing information is current, please check with your card issuer to learn why the charge was declined.
Pro Tip: Moultrie Mobile will automatically retry the failed payment up to three times. If you have already received the final billing failure notice, you will need to update your billing information and reactivate the device. For more information on reactivating your device click here.
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