Having trouble with your Moultrie Mobile App? In order to keep your app functioning properly you may need to update it periodically. If it is loading slowly, not loading at all, or you are having any other issue with it, you could be running off an older version. Follow the troubleshooting tips below to get your Moultrie Mobile App up-to-date and back in the game!
Perform the following troubleshooting steps in order:
1. ENSURE YOUR PHONE'S SOFTWARE IS UP TO DATE
Click your phone model below for information on it's most recent software version and how to update.
2. SIGN OUT OF THE APP
Tap the Profile icon on the top left of your app, then tap Sign Out in the top right.
3. CLEAR YOUR PHONE'S BROWSING DATA
This removes any browsing history that is stored on your phone from the previous app version that the app may still be accessing:
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- For Android:
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Go to SETTINGS > APPS > MOULTRIE MOBILE > STORAGE > Clear Cache, then Clear Data
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For Galaxy:
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Go to SETTINGS > APPS > MOULTRIE MOBILE > STORAGE > Clear Data, Clear Cache
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- For iPhone:
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Go to SETTINGS > SAFARI > Clear History and Website Data
4. DELETE THE APP
Once browsing history has been cleared, delete the app. This will not affect your account.
5. RESTART YOUR PHONE
Power your phone off, then back on.
6. INSTALL THE MOULTRIE MOBILE APP
Search 'Moultrie Mobile' from your App Store or Google Play store and download the app. Once reinstalled, sign in to your account. If everything was done correctly you should now have the current app version and any issues you were experiencing should be resolved.
7. CHECK YOUR PHONE'S SIGNAL
A poor phone signal can affect how your app functions. Sluggish activity, or difficulty loading photos in your gallery, can be the result of poor signal and/or signal interference in your location.
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